Handling customer inquiries via phone, email, and chat.
Resolving customer complaints and issues.
Documenting customer interactions and updating customer accounts.
Providing product information and technical support.
Escalating complex issues to higher-level support when necessary.
Job Skills:
Excellent communication skills, both verbal and written.
Strong problem-solving abilities.
Patience and empathy.
Proficiency in customer support software.
Qualifications Required:
Excellent communication skills, both verbal and written.
Strong problem-solving abilities.
Patience and empathy.
Proficiency in customer support software.
